King of Christmas Reviews

Wow what a nightmare. They say they can ship everything in 2 days! Its right there at check out, no other option for shipping, just their amazingly fast shipping of 2 days. Well of course after you click pay and the shipment is processed in an hour or so, then they email you and let you know its actually going to be 4 days. Then after 4 days no tress, they email to tell you it will be 5-7 days. Then half you order arrives. Yep the trees come at separate times in separate boxes. Don't trust the hype, they aren't any better than something you'd find at a specialty store locally. And trust me they are more expensive. Plus the 12ft tree after it was set up was wobbly and leaned to either side, it never stood straight up and looked funky.

I live in Portland, OR. Ordered a tree on November 25. It was supposed to arrive in 3 days. After a week I tried calling the company but never got a person. i started tracking it. It made it finally to Portland from Southern California after 10 days but never got delivered to me. Then tracked it to Georgia!!! I sent email to complain about it. To shut me up, they emailed back that they are sending free ornaments.which I don’t want. It is now December 11 and still no tree. Terrible customer service. Never answer phone calls. If no tree tomorrow, i will contact my credit card company for a refund. I have tried several times to reach somebody on the phone. Never got someone to speak with.

I bought at blue dutch flocked tree last year. Who knew this fake tree came with so many cord hook ups it has turned out to be the nightmare tree from Elm Street. It is not lighting up claims to have a 2 year warranty not sufficient help on this tree diagrams and video are terrible. There is no one to talk to OR ANSWER CALLS! did answer and email not sufficient.

My tree is 3 days late. No one will answer my emails or call me back. Horrible customer service! I don't care if the tree is amazing when it arrives, I will NEVER order from them again! They are not worth the hassle.

I ordered a tree with the understanding that the early Black Friday deals would be the same discounts as offered on the day. Tree is nice but no nicer than similar trees I saw at Lowe's for less money. Less than a week after I placed my order (tree did arrive quickly), I see they are offering an additional $100 off. I emailed asking if they would honor the additional discount since it was less than a week after I placed my order and was told no. They also said they only price match within 48 hours and any credits are only given in store credit. How many fake Christmas trees does someone need? It's a policy that only enriches the company and makes clear they do not value their customers. Save yourself the hassle and purchase an equally nice tree for less money at your local big box store. They, at least, have rational return and discount policies.

Repeatedlyreceived the wrong garland. They wanted photos. Fine, I sent them. Then they wanted them from a different angle, etc. I have spent so much time calling, on hold, reporting the wrong item (received garlands with plugs when I had ordered battery operated), taking and sending photos and then awaiting the replacement garland. Got the shipment today - and again - with plugs…..not battery operated. So tomorrow I will have to call,hold, send more pictures I’m sure. This was my first time ordering from king of Christmas - but I just don’t have this much extra time. I’m going to request a refund and try to get somewhere else.

They do not honor their warranty. Bought a tree in November of 2020. We got it out the other day and noticed that the bottom branches were touching the ground and that the bottom post was bent, in a way causing the tree to lean over. It is bound to fall over. It is a design flaw with their stand. The tree bent right were the stand meets the trees post. They refused to honor their warranty. Their customer service rep and her supervisor said that they were the top of the line and that I could not speak to their bosses. The supervisor then hung up on me.

So there is a website that has the similar name to this site. And it is a scammer site. I ordered what I thought was my kids Christmas gift. Emailed the party and they informed me that the site was a scammer site. Please be careful